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Shipping & Delivery

Shipping costs
Shipping costs are calculated according to final price and total weight of articles in the basket and are automatically calculated during the purchasing process.
All items are fully insured and are handled by the current partner GLS.

Shipping outside Italy
There are several European rules to follow and for heavy or large items all costs are calculated before purchasing to be approved by the customer and they vary from a country to another.

Receipt
You will find your purchasing receipt inside the package Showing the final price of every single item local taxes included (VAT-IVA).
 
Warranty
Every instrument is covered for 24 months from the moment is purchased (risk transfer) referred to every manufacturer conditions. In the owner manual are indicated the types and warranty extensions established.

RIGHT OF RETURN
Every instrument purchased from Your Music can be returned before 14 days from the date of delivery. The money back is made trough bank cheque, bank wire transfer or directly back to the customer credit card if was purchased this way. This rules exclude Media if not sealed off, such as Software, DVD, CD and Books. For medical reasons return of Wind Instruments, In Ear Monitors, Earphones is not allowed. All Lights and Custom Instruments made on request by the purchaser are excluded from the right of return.

IMPORTANT. All costs of return for goods shipped outside of Italy are charged to the customer. Goods must be perfect and never used, traces of usage that can't be removed will cause a partial money back or the loos of right of return. Please don't send postpaid goods .

Shipping damages
Please read carefully the instructions on the shipping receipt then contact us immediately +39 - 06 - 810704- 06 - 5809665 - Assistance.

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